At PayVibe.org, we are committed to providing reliable and transparent payment aggregation services to our clients. This Refund Policy outlines the conditions under which refunds may be issued.

1. Refund Eligibility

Refunds may be processed in the following cases:

  • Duplicate or accidental transactions

  • Failed transactions where the amount was deducted but not delivered to the recipient

  • Unauthorized transactions (reported within 24 hours)

  • Technical errors on our end resulting in incorrect processing

2. Non-Refundable Situations

Refunds will not be issued for:

  • Transactions completed successfully

  • Fees charged for service usage

  • Delays caused by third-party services (e.g., Jazzcash,Easypaisa)

  • Disputes between the merchant and end-customer (merchants must resolve these directly)

3. Refund Request Process

To request a refund, please email us at [email protected] with:

  • Your full name/business name

  • Transaction ID

  • Amount

  • Reason for the refund request

Requests must be submitted within 7 days of the transaction date.

4. Refund Timeline

Once approved, refunds will be processed within 7 to 10 business days, depending on your payment method and banking institution.

5. Chargebacks

If a user initiates a chargeback without contacting us first, PayVibe reserves the right to suspend the associated account. We encourage resolving issues with us directly before involving your bank.

6. Policy Updates

PayVibe reserves the right to update this policy at any time. Updates will be posted on our website, and continued use of our services implies acceptance of the revised terms.

📞 Contact Us

For any questions related to refunds:

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